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IT Support Pricing
IT support pricing shouldn't be complex. Here at SupportWise we pride ourselves on having no-nonsense, transparent, flat pricing packages.
Life is complicated enough. SupportWise aims to keep life and IT support simple, straightforward and affordable.
Full Service IT Support Solutions
Everything that you need to run your business securely with full management. All packages are subject to additional VAT charges and include:
Ctrl+Alt+Elite
£ 65 .00
/ month- (Mon-Fri) 9AM-5PM
- Unlimited Remote Support
- Email Support
- Telephone Support
- Access to our helpdesk portal
- On-site support from £50
Nerds On Demand
£ 80 .00
/ month- (Mon-Fri) 9AM-8PM
- Unlimited Remote Support
- Email Support
- Telephone Support
- Access to our helpdesk portal
- 1 On-site visit included per month
The Tech Tower
£ 120 .00
/ month- (Mon-Fri) 9AM-8PM
- Unlimited Remote + Unlimited On-Site Visits
- Email Support
- Telephone Support
- Access to our helpdesk portal
- On-site visits included
Software Features You Can Expect
Check out the features that you can expect on each of the packages below.
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Microsoft Business Standard
Keeper Security Manager Standard
Cyber Essentials Certification
(Optional)
Nerds on Demand
Microsoft 365 Business Premium
Keeper Security Manager Enterprise
Cyber Essentials Certification
(Optional)
Microsoft 365 Backups
The Tech Tower
Microsoft 365 Business Premium
Keeper Security Manager Enterprise
Cyber Essentials Certification
Microsoft 365 Backups
Phishing Simulations
| CTRL+ALT+ELITE | Nerds On Demand | The Tech Tower | |
| Support Coverage | |||
| Support Hours | Monday-Friday 9AM-5PM | Monday-Friday 9AM-8PM | Monday-Friday 9AM-8PM |
| Email Support |  | | |
| Telephone Support | | | |
| Access to our helpdesk portal | | | |
| On-Site Support | On-Site Support From £50 | 1 On-Site Visit Included Per Month | |
| Service Management | |||
| 24/7 Automated Monitoring | | | |
| Windows Updates | | | |
| Software Updates | | | |
| Automatic Fixes | | | |
| Monthly Reports | | | |
| Backup Monitoring | | | |
| Microsoft 365 Administration | | | |
| Firewall Health Checks | | | |
| Anti-Virus Management | | | |
| BUDR Management | | | |
Not quite what you need?
Sometimes a full-service package isn't what you need and we get that, that's why SupportWise offers stand-alone services for our most popular solutions. Check them out below:
IT Support (Remote or On Site) Without Software Additions
You'll likely already have software you're confident using and don't want the software additions that our full-service IT support covers. That's okay! We offer straight-forward IT support at the same level of thoughtfulness as our full-service clients, without the extras. Learn more about this service today by booking a free consultation call.
Ad-Hoc Site Visits
Change my mind: an in-person visit is better than a scheduled call at 2PM. That's why we offer ad-hoc site visits so we can personally take a closer look at your computer systems and advise you on your next steps. This means you can have us on site during an emergency or at an "as-needed" basis rather than included in your package.
Pre-Paid IT Support Services
Would you rather pay in full? We've got you. By signing up with us via pre-paid IT support services you won't have to keep an eye on your bank account and we'll look after your computer systems for the length of your contract. This gives you the peace of mind that your IT service is taken care of at no extra cost.
Microsoft 365 Support and Billing
You may find that there are little to no issues with your IT but you're looking for Microsoft 365 support specifically. You've come to the right place. As Microsoft 365 partners, we're fully qualified to migrate your current systems and adjust as you need. Discover more by reaching out to our team.
IT services made simple, when you outsource to SupportWise
Giving you the peace of mind to focus on your business, while we take care of your IT