Why you should trust Apple to replace your iPhone battery

Is the saving worth it?

Now, I’m not trying to ruffle any feathers here. I’m certain there are many shops out there which replace iPhone batteries on a daily basis with genuine parts and with a strong warranty process in place.

However, there are also those who don’t use genuine parts and provide a shoddy service. This is what I want to talk about today.

When you use one of these shops there are a number of issues you can come up against;

  • Not everybody has a warranty for the parts replaced.
  • Most of the parts used are not genuine Apple parts.
  • No or little insurance coverage is in place should your phone be broken as part of the repair process.

Apple’s view on using non-genuine parts:

While this may sound as if Apple are “forcing” you to use their parts, one can understand their point of view.

If service is needed due to failure of parts that are not original to the product or due to damage caused by abuse, misuse or any external cause, Apple reserves the right to return the product to you without servicing it, and may hold you responsible for any indicated diagnostic fee. Apple will not be responsible for any damage to the product that occurs during the repair process that is a result of any unauthorised modifications or repairs or replacements not performed by Apple or an AASP. If damage results, Apple will seek your authorisation for any additional costs for completing service even if the product is covered by warranty or an AppleCare service plan. If you decline authorisation, Apple may return your product unrepaired in the damaged condition without any responsibility.

https://www.apple.com/legal/sales-support/terms/repair/Retail_Repair_UK_Terms_Conditions.html

So imagine the scenario – you take your phone to a high street shop to get a battery replacement. The replacement battery – a non-genuine Apple part – inflates and you decide to take it to an Apple store to get it repaired properly. Apple will simply return the phone to you, unrepaired and charge you for the pleasure.

The worst we’ve seen

We have seen some shocking terms and conditions in our research into repair shops which are not supported by Apple. Let’s have a look at what we’ve noticed

  • Warranty will not be provided where the battery holds for more than 30 minutes.
  • No repair or replacement where the damage has been caused during the repair process.
  • Warranty only provided for 14 days after repair.
  • No repair terms and conditions at all.

Some of the better ones

It’s not all doom and gloom, some shops offer reasonable terms and conditions. Here are some of the better ones we’ve identified.

  • Warranty provided for 30 days after the repair (not ideal but enough).
  • Where the damage has been caused during the repair – a replacement with a second-hand model of the same or similar specification is provided.
  • Terms and conditions available on a website, where the process is explained before you walk into store.

What can you do to protect yourself?

The simplest way to protect yourself is to go directly to Apple to get your phone repaired. https://support.apple.com/en-gb/iphone/repair/service

If you do choose to go elsewhere:

  • Make sure that you have seen a copy of the T&Cs and have signed them before you let them touch your phone.
  • Ensure that only genuine parts are used – in the case of Apple this will be directly with their stores or through Apple Authorised Service Providers.
  • See if the company has insurance on broken parts / unintentional damage and that they would be willing to replace the device there and then, rather than through an order process. This needs to be in writing rather than trusting the word of the assistant.
  • With Apple repairs, the pricing is reasonable and can be found through the repair link above. There is a £7.44 postage fee should you not live near an Apple store and many other providers offer services via post or in dedicated stores.

Surely it is better to pay a little extra to Apple to ensure your phone is repaired properly and under warranty rather than saving a few pounds and ending up potentially damaging your phone further.