Track tickets in real time
Using our ticketing platform you can track the progress of your tickets in real time.
Management can track all of the tickets within the company and users can track their own.
Every time a note is added, an email is sent. Replying to this will let us know of any issues.
Communication is key.
Here at SupportWise we use remote monitoring and management systems which is a one stop customer portal to monitor network performance.
Not only does it allow SupportWise to identify and resolve issues in real time before your business is impacted but it is also a customer portal enabling:
- Up-to-date monitoring of individual machines.
- A ticket tracker allowing customers to track their open tickets. Managers can also track company tickets.
- Full service history for your machines.