How to Switch
When you transfer your IT support to SupportWise we take the stress of switching out of your hands.
We contact your previous provider for you and gather all the information required to switch you over.
There is generally a one month transitionary period and we will need a one day site visit to install any new software.
SupportWise will also attempt to resolve any outstanding tickets from previous providers.
Users will have access from day one and will have support from SupportWise straight away.
Understanding your business
We look at how IT integrates into you business.
Every business is different and SupportWise helps IT work for you. We look at your processes and needs and fit this into our IT plans.
Working with your previous provider
We work closely with them to get the information needed.
SupportWise makes the change easier fo all parties b ensuring we are aligned and can curry on, business as usual.
One month before the switch (or sooner)
We’ll install the software needed and start working through tickets.
Any outstanding tickets will be added to the system as well as any new ones, should you wish to do so. Our powerful tools will also monitor the health of your machines and start alerting SupportWise to anything we need to know.
One week before the switch
We’ll touch base to confirm everything is going as expected.
One week before, we’ll get in contact via Phone or Meeting to ensure that your expectations are being met and that the switching process is running smoothly.
Business as Usual
All users will be setup and ready to go. Our team will be on hand to answer any queries and your support contract goes into full swing. Documentation will start to be created and you’ll have full access to our portal, knowledge base and Support Representatives.