Switching IT Support Providers is easy

The easiest way of switching IT providers

How to Switch

When you transfer your IT support to SupportWise we take the stress of switching out of your hands.

We contact your previous provider for you and gather all the information required to switch you over.

There is generally a one month transitionary period and we will need a one day site visit to install any new software.

SupportWise will also attempt to resolve any outstanding tickets from previous providers.

Users will have access from day one and will have support from SupportWise straight away.

Get in touch
  • Understanding your business

    We look at how IT integrates into you business.

    Every business is different and SupportWise helps IT work for you. We look at your processes and needs and fit this into our IT plans.

  • Working with your previous provider

    We work closely with them to get the information needed.

    SupportWise makes the change easier fo all parties b ensuring we are aligned and can curry on, business as usual.

  • One month before the switch (or sooner)

    We’ll install the software needed and start working through tickets.

    Any outstanding tickets will be added to the system as well as any new ones, should you wish to do so. Our powerful tools will also monitor the health of your machines and start alerting SupportWise to anything we need to know.

  • One week before the switch

    We’ll touch base to confirm everything is going as expected.

    One week before, we’ll get in contact via Phone or Meeting to ensure that your expectations are being met and that the switching process is running smoothly.

  • Day 1

    Business as Usual

    All users will be setup and ready to go. Our team will be on hand to answer any queries and your support contract goes into full swing. Documentation will start to be created and you’ll have full access to our portal, knowledge base and Support Representatives.

Monthly visits will be completed as part of our ongoing effort to provide excellent customer service

Client Testimonials

  • Chris has been an absolute star during the migration and hosting of my website. He made everything so easy and headache free.
    Hannah Edwards , Empowered VA Services
  • I had been having a few issues with my emails but had been avoiding tackling the issue as I was sure that it would be a painful procedure. However, after having a chat with you on Friday, you soon put my mind at easy. Explaining the options which were available and that you would even be able to change my emails over to Office 365 during the weekend. Sunday morning my new emails were up and running. The process was seamless, and I would be happy to recommend your services.
    Rebecca Harrison , GiftsTwoGive
  • I have recently met Chris through networking, and he has been a wonderful support since we first met and is very professional in his work. I know several other people who also work with him and speak very highly of him too. I have been very happy with his work and would be happy to recommend him to others.
    Lis McDermott , Lis McDermott Author
  • I contacted Supportwise to price up a small business website hosting. Not only was the cost broken down at every step of way, but the entire process was thoroughly explained and made easy. The setup was incredibly quick and Supportwise have been on hand to answer any follow up questions no matter how big or small. Great service and price, would recommend for small businesses.
    Christie Kelly , Roanate
  • Chris has been amazing! He has set up my Office 365, migrated my emails, set up a new anti virus and lots more! All through he’s been dedicated and communicated every step. Highly recommended!
    Alisha Hellard-Smith , Blue Elephant Bookkeeping
  • If I have had any questions or wasn't sure of anything I have contacted Chris and his responses have always been very swift and he has answered my questions very quickly. If you are looking for IT support and services definitely give Supportwise a call they are very knowledgeable :)
    Lisa Berry , Cheeky Little Prints