Our ethos is to prevent rather than troubleshoot and therefore preventative maintenance is an important part of our Managed Support Services.
We ensure your entire IT network has regular updates, assessments and audits, catching any gremlins, viruses or problems before they arise and have time to impact your business.
Guaranteed patch management for your entire IT fleet
Keeping your IT fleet software up-to-date can be a daunting and challenging task.
Every piece of software which runs on your PC will need updating – this is more than just Windows or the latest Apple update. This can include Google Chrome, Firefox, Adobe and Java. In fact any software you require for your business to run smoothly.
Our Windows and third-party patching tools ensure that not only are your systems kept up to date, but that your business is as secure as it can be.
For our Managed Support Services clients we monitor, using the latest monitoring tools, all aspects of your infrastructure such as:
- Disk & memory usage
- Services stopped
- Security issues
- Backup failures
- Cloud service failures
- Corrupted software and drivers
- Disk failures
For Managed Support Services clients SupportWise offers monthly and quarterly assessments of IT and security systems.
These assessments will highlight any weaknesses within your organisation which need to be addressed. Often these weaknesses are easily managed and include poor passwords, inadequate virus checking, not carrying out regular updates as well as hardware issues such as ineffective batteries and low memory.
SupportWise will guide you and your business through every step of the way and will ensure you get the best solution for your requirements.
Implementing Best-Practice every step of the way
As the IT industry continues to evolve, it is important that here at SupportWise we also continue to grow and develop. This enables us to support your company as you grow.
We implement best practices in everything we do.
We also learn from our clients so welcome feedback on our services as well as suggestions as to additional support or services that you would like us to offer.
Reducing and Mitigating Risk
A good IT network is only as strong as the security, and staff at SupportWise ensure all of our Managed Support Services clients are as secure as they can be.
We use a number of security tools which assess your systems and help your business understand where the weaknesses are and what can be done to reduce your exposure to risk.
This could be weak passwords, poor anti-virus software or infrequent system updates. SupportWise will guide you through the options in order to safeguard your business from cyber threats.
Viruses are not the only threat to IT networks. Sometimes things can simply go wrong and the system breaks down.
SupportWise uses tools to monitor your servers and workstations 24/7 which allows us to troubleshoot anything that is likely to cause them to break down.
This ranges from tasks such as regular disk cleans and defragmentation to ensuring your server environment is secured efficiently. All this can be carried out without any impact on your business day.
With all this work going on in the background you may never need to speak to the staff at SupportWise, although you can of course call up just to say hello.